FAQ’s

Here you will find answers to a list of common questions.  If you can’t find what you’re looking for please feel free to get in touch.

  1. How do I make a booking?
  2. How far will you travel?
  3. Can we meet to discuss our wedding requirements in detail?
  4. What video/sound equipment will you use?
  5. Can we choose the music?
  6. How does the copyright work?
  7. How long will we have to wait to receive our wedding video?
  8. What insurance cover do you have?
  9. I don’t see your prices online. How much do you charge?
  10. Is VAT included?

1. How do I make a booking?

To make a booking, please contact us via email.  After confirming availability for your chosen date, we will arrange a one-to-one meeting to discuss your package options along with any specific requests that you may have.  Please be aware that we often have several enquiries for a single date therefore we will hold the date open for seven days. During this time you will be required to complete a formal contract and pay 20% of your chosen package as a deposit booking fee, your preferred method of payment being discussed during our meeting.  Your date will then be reserved and you will receive confirmation of your booking. The outstanding balance is then due no later than 14 days before the date of your wedding.

2. How far will you travel?

Based upon the border of North Wales and Cheshire, we are ideally located and within easy access to all major road networks and we film all over the UK.  Weddings over a 200 mile return journey will be subject to additional charges.  Any additional travel costs will be confirmed at the time of booking.

We also film abroad and are happy to do so for your special day. Partnered with other UK suppliers along with overseas planners, we can offer a ‘Destination Wedding’ package tailored to your needs should this be required.  Contrary to belief, hiring a Videographer to film abroad is very cost effective.  It also gives you peace of mind by using a UK based professional  who is easily accessible and it gives you the luxury of being covered by UK regulations regarding contracts, insurance and licenses.

3. Can we meet to discuss our wedding requirements in detail?

Of course! This is an essential requirement as it gives you the chance to get to know your videographer prior to your wedding.  During our first meeting we will discuss the details of your day, including your filming requirements, the style of video, package preference, proposed schedule of the day, music choices, and much more. In the weeks nearer to your wedding we will meet again to discuss any required changes that may be needed, your wedding day timings schedule, any new additions to your schedule and any outstanding music choices etc.  You can also contact us anytime in between your initial booking meeting and your wedding day if you wish to chat about other wedding suppliers that you may need.  If you are unable to meet in person we can also liaise via email, telephone, text, Facebook, Facetime, or Skype, which ever you prefer.

4. What video/sound equipment will you use?

Along with having a fully qualified and experienced camera operator to capture your wedding day, having high quality video equipment to do so is essential.  As a standard, professional broadcast cameras are used on all our wedding films, giving you the option of both HD and 4K if needed.  3-axis gyro stabilized gimbal systems of varying sizes are also used to maintain smoothness of video during movement.  Shaky video is not only undesirable, but also unprofessional and we strive to maintain high quality throughout all productions.  We are particularly discreet and unobtrusive during the filming of the ceremony. It’s actually in our best interests to be as unobtrusive as possible, as the best footage we can get is when you don’t realise you are being filmed.  Sound is recorded from multiple sources via rifle microphones, tie-clip lavalier microphones and professional zoom recorders.  A detailed equipment list can be discussed during client meetings.

5. Can we choose the music?

Your own choice of music is essential for the production of your wedding disc.  Please supply around 8-10 tracks of your choice, before the wedding if possible, so that we can determine the style of video to be produced.  The copyright licenses for your favourite songs will all be purchased and included within the price of your wedding video.

6. How does the copyright work?

The Music: All music that is sung, played and performed during your ceremony and reception is subject to copyright law.  These all require clearances, as do any commercial music tracks added to your wedding film for your DVD/Blu-ray disc.  All copyrights involved in your wedding film for disc production will have been observed and the fees paid for. However, due to strict online music copyright laws, the music for your online wedding highlights trailer can rarely be edited to copyright music in the same way as your fully licensed DVD/Blu-ray disc.  There are online music licensing outlets that do contain a small selection of commercial music track clearances although that ‘favourite’ track of yours may not be listed.  We use multiple music licensing companies that offer great online copyright licenses for your wedding highlights trailer should your song be not listed for online copyright approval.

The Disc: Just as the copyright of a store bought DVD remains with the producer so it is with your wedding film. The copyright is owned by Tim Cowell Videographer and not you the client. This copyright is protected by law. Additional copies produced by anyone other than Tim Cowell Videographer would be an infringement of our copyright and the copyright licenses for which we have paid for on your behalf.  Additional copies can be ordered on request from Tim Cowell Videographer.

7. How long will we have to wait to receive our wedding video?

The editing process of your wedding video can only begin once we have received your music choices.  Once these are in place please allow up to 8 weeks for the video edit process, sound mixing, colour-grading, titling, and master disc authoring to be completed.  Masters are kept indefinitely and further copies can be ordered on request.

8. What insurance cover do you have?

We have full insurance cover including Professional Indemnity Insurance. This includes £10million public liability insurance and full accidental damage and equipment loss insurance. Copies of certificates available upon request.

9. I don’t see your prices online. How much do you charge?

Prices for packages and bespoke filming can easily be obtained by requesting the pricing brochure.  Pricing visibility can be detrimental to the industry by focusing a clients need on price rather than quality.  Your wedding day is a one-time production that will last a lifetime and it is for this reason that quality should always come first.  However, this doesn’t mean that we charge different prices per bride.  Our pricing brochure details a structured price for every package, along with reinforcing the Tim Cowell Videographer brand with quality of production and service. Feel free to request the pricing brochure here.

10. Is VAT included?

Yes. VAT is included in all charges.